The following outlines our Returns Policy at LUNAMAY. By purchasing one of our items, you are accepting the terms of this Policy.

RETURNS PROCESS FOR ONLINE ORDERS - We want you to love every item you purchase from us! If however you aren’t satisfied, all full priced items can be returned within 7 days from the date of delivery for a refund or exchange. We do not accept returns on items marked down on Sale – these are Final Sale items only. You must arrange to send the item back to us at your own cost and it is recommended to use a tracked method for safe delivery. We are not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refund within 2 business days of receipt of your parcel and a confirmation email will also be sent once the refund has been processed.

How to Return an Online Item
All items must be returned to us new, unworn and with all original swing tags attached.
You must arrange to send the item back to us at your own cost within 7 days of purchase.

To Arrange an Online Return:
1. Firstly, please email us hello@lunamay.com.au
2. A Return Authorisation (RA) number will be issued and a Return Authorisation Form will be emailed to you to complete.
3. Please include the completed Return Authorisation Form with your return.
4. No returns will be accepted unless the Return Authorisation Form is included.

Conditions for Online Returns

  • Returns must be received within 10 days from the date of delivery being in original condition, unworn/unwashed and with all tags still attached.
  • We recommend using Express Post to ensure your item/s are returned within the timeframe.
  • We do not accept responsibility for items that are lost or damaged when being sent back to us.
  • Returns that are deemed to have been worn (not just ‘tried on’) washed or altered will not be accepted — this includes any make-up, fake tan marks or other stains on the clothing.
  • Upon receipt of your return, we will refund you for the purchase price of the item/s, less any shipping costs involved.
  • When your refund is processed (within 2 business days), you will be notified via email. 
  • For hygienic reasons, cosmetics and jewellery cannot be returned.
  • Items marked down and on sale are a final sale and cannot be returned for an exchange or refund.

Returns Address
LUNAMAY
PO Box 758
Morningside QLD 4170

Online Exchanges
If you need to exchange an item or size, we recommend creating a new order for the item you want and then return the original item received (via the above process). This is the quickest way to facilitate the process especially when our sizes sell through quickly.

Conditions for Click & Collect Orders
We understand you may not be able to collect your online order quickly however we do encourage you to collect these in a timely manner - which will be helpful if you do need to exchange sizes/products as our stock sells through quickly. Click & Collect orders held for longer than a 2 week period will forfeit the Returns Process.

RETURNS PROCESS FOR INSTORE PURCHASES - We also want you to love every item you purchase from us! If however you aren’t satisfied, all full priced items can be returned to our boutique within 10 days of purchase - providing the item is in its original condition, with swing tags still attached. Our team will assess that your return is in line with our Returns Policy and if so, your item/s can then be exchanged on the spot or an instore credit will be issued (valid 3 months).

We do not accept returns on items marked down on Sale – these are Final Sale items only.

For hygienic reasons, cosmetics and jewellery cannot be returned. 

If you still have questions about our T&Cs, we encourage you to get in touch with one of our team members prior to making a purchase to avoid any issue in the event that you wish to return your item/s.